Terms & Conditions

Welcome to our shop! If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements.

Payment Method Accepted: EFT Only

Payment on invoice ONLY (due to stock availability). All orders are picked and packed before your invoice is emailed through to you for payment. In this way, we are able to ensure that you receive exactly what you pay for and avoid any errors whereby payments are made for out of stock items.

Banking details are indicated at the base of every invoice.

Once you have placed your order, we will double-check our stock availability and send your invoice/order due for payment. As soon as payment has been received, we will place your order and arrange for ‘in-store collection’ or simply ship it off to you!

For queries, please email your reference number and query to sales@hillcrestartsupplies.co.za.

General

Nowadays it is very important to care about the information because we are living in an informational society and you can’t underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you full access to different types of information concerning your account.

Additionally, please note that our website contains numerous trademarks which can belong both to our company and third-party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in South Africa and the laws of the country shall govern any interpretation of these terms and conditions.

Shipping & Delivery

All orders are shipped using The Courier Guy. Orders will be delivered within the time frame specified on your invoice. Shipping does NOT include insurance. Should you wish to insure your parcel, please advise via email before making payment on your invoice.

Privacy & Security

Our website www.hillcrestartsupplies.co.za sells art and craft supplies online. The use of any product bought from this website is at the purchaser’s (buyers) own risk. The purchaser/user indemnifies and holds Hillcrest Art Supplies harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the website.

The private information required for executing the orders placed through our e-commerce facility, namely the user’s personal information, delivery address and telephone numbers will be kept in the strictest confidence by Hillcrest Art Supplies and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product. 

Hillcrest Art Supplies cannot be held responsible for security breaches occurring on the user’s electronic device (personal computer or other electronic device used to browse our website), which may result due to the lack of adequate virus protection software or spyware that the user may inadvertently have installed on his/her device.

Hillcrest Art Supplies will supply all goods to the delivery company in good order. We will not be held liable for the condition of goods arriving at the user’s chosen delivery address.

Return Policy

If you are not satisfied with your purchase, it may be returned to us, but within 3 months of you receiving it. All products must be returned in original condition, unopened and unused. We allow refunds as long as proof is provided that the item was purchased from Hillcrest Art Supplies.

If the product is defective or incorrect as per your order, we will send you a replacement free of charge, but only once we receive the defective/incorrect product from you. In order to accept your returned item, please ensure that you contact us via email beforehand. For all returns, please include the following information:

• Name
• Postal and delivery address
• E-mail address
• Contact number

Ordering

All orders can be done online via this website. We do allow collections, telephonic and email ordering, however, it is preferred that you place an order via our online store.

Payment, Pricing & Promotions

The pricing listed on this site is the price you will pay for the item. Promotions are advertised on the site.

Orders

You can view or follow up on an order at any time by logging into your www.hillcrestartsupplies.co.za profile. Should you have checked out using the guest checkout method, please contact sales@hillcrestartsupplies.co.za and we will assist you. Please remember to include your order number and details for swift responses and order verification.

Account Information

It is important to ensure that your information is correct and updated at all times. Incorrect details may result in the delay of your products and or additional shipping/clearance costs by the shipping vendor.